Customer Policy of the Khabiry Platform
Personal Data Processing
KHABIRY CONSULTING, a limited liability company (SARL), whose registered office is located at 46 Boulevard Zerktouni, 3rd floor, Apartment No. 6, Casablanca, represented by Mr. Ibrahim Ennabihi, acting in his capacity as Managing Director and under the powers vested in him.
We inform you that the personal data collected via the website KHABIRY.COM is processed in accordance with Law No. 09-08 relating to the protection of individuals with regard to the processing of personal data.
Through this website, personal data is collected for the following purposes:
- Management of consultation bookings
- Access to recorded educational courses
- Customer account management and improvement of service quality
This processing has been declared to the National Commission for the Control of the Protection of Personal Data (CNDP) under declaration number D-GC-2/2024.
Personal data may be transferred to KHABIRY CONSULTING SARL or to the hosting provider OVH HOSTING, in compliance with applicable legal declarations and regulations.
Article 1: General Terms and Conditions
1.1 Contracting Parties
On the one hand:
Khabiry Consulting (KHABIRY CONSULTING SARL), a limited liability company, with its registered office in Casablanca at 46 Boulevard Zerktouni, 3rd floor, Apartment No. 6, registered with the Commercial Registry under number 567405, represented by Mr. Ibrahim Ennabihi,
hereinafter referred to as “the Khabiry Platform”.
On the other hand:
The individual customer, hereinafter referred to as “the Customer”.
1.2 Formation of the Contract
This electronic contract is deemed concluded and binding upon:
- creation of a user account on the platform,
- or booking of a consultation,
- or purchase of a recorded educational course.
Such action constitutes express and unconditional acceptance of all provisions of this policy.
Article 2: Rights and Obligations of Customers
2.1 Consultations and Educational Courses
- Consultations provided through the platform are for advisory and guidance purposes only and do not constitute any obligation of result.
- Recorded educational courses are digital training content based on the expertise of their authors and are provided for educational and informational purposes only.
- Neither the Khabiry Platform nor the experts shall be held liable for decisions or outcomes resulting from the application of the consultations or course content.
- The Customer remains solely responsible for the use of the information and for decisions taken.
2.2 Intellectual Property and Confidentiality
It is strictly prohibited to record, copy, reproduce, or redistribute in any form:
- consultation sessions,
- educational courses,
- or any audiovisual, written, or digital content belonging to the platform.
Any violation may result in legal proceedings.
All recorded courses are protected under intellectual property laws. The Customer is granted a personal, non-transferable right of use only.
The Khabiry Platform undertakes to ensure the confidentiality and protection of customers’ personal data and content.
2.3 Purchase, Payment, and Refund Policy
Payment for consultations and courses is made through the payment methods available on the platform.
Consultations:
- Refunds are granted only in the event of the expert’s absence.
- Customer absence or delay results in the full session fee being charged in favor of the expert.
Recorded Educational Courses:
- The Customer has a right of withdrawal within seven (7) days from the date of purchase of the recorded course, without the need to provide any justification.
- If the right of withdrawal is exercised within the legal period, the refund shall be processed using the same payment method used for the purchase.
- After the expiration of the seven (7) day period, no refund shall be granted under any circumstances.
The course fee cannot be refunded if it is linked to a consultation and the consultation has already been provided.
The Customer expressly acknowledges and accepts this policy at the time of purchase.
2.4 Attendance at Sessions and Access to Courses
- The Customer is required to respect the scheduled consultation times.
- A maximum delay of 10 minutes is tolerated.
- Absence results in the full session being charged.
- Courses are accessible through the Customer’s personal account, and the Customer is responsible for maintaining the confidentiality of their access credentials.
Article 3: Customer Support
The Khabiry Platform provides technical and administrative support regarding:
- access issues,
- bookings,
- use of the platform and courses.
Support is available via email or phone.
Article 4: Communication
- Notifications regarding bookings, course access, and updates are sent by email.
- The Customer is responsible for the accuracy and updating of their contact information.
- No compensation shall be due for malfunctions resulting from improper use or lack of technical knowledge on the part of the Customer.
Article 5: Platform Usage Guidelines
Customers must comply with usage rules and standards of professional conduct.
Any abusive behavior, offensive language, or illegal use of content may result in account suspension or deletion, without compensation.
Article 6: Amendments
The Khabiry Platform reserves the right to modify its services, pricing, or policies at any time. Any changes shall take effect immediately upon publication.
Article 7: Promotions and Reviews
Promotional offers, discounts, or marketing communications may be sent to customers.
Customers are encouraged to provide feedback and reviews to help improve service quality.
Article 8: Dispute Resolution
In the event of a dispute, the parties shall first seek an amicable resolution.
Failing that, the dispute shall be submitted to arbitration in accordance with applicable Moroccan law.
Article 9: Final Provisions
This policy is legally binding on both parties.
Use of the platform or purchase of courses constitutes express acceptance of all its provisions.
If any provision is held invalid, the remaining provisions shall remain in full force and effect.